Irrespective of the type of administration system, a common set of components serves to better the user and customer experience. At MIP, we have grouped these common components, or modules, into what we refer to as the MiDigitalStack components.

WE ARE THE DREAMERS AND BUILDERS OF THE DIGITAL STACK

As all companies continue their journeys of digital transformation and with the ever-increasing influence of new technology, the way business is being conducted is fundamentally changing. Gone are the days when consumers had to wait for operating hours to get information, or for a physical, human interaction to complete transactions.

The hyper-connected consumer base, therefore, expects responses in hyper time – just another major business process adjustment technology has forced on the overall supply chain of any business. This is opening the door to heavy-duty management systems. It really means that companies must architect the space between the legacy enterprise system and the “front-ends” consumers use to interact with businesses. These “front-ends” used to only be humans, but,     in the next few years, 99% of these “front-ends” will just be machines in different guises! Where humans are involved in the supply chain, new incentive systems, such as gamification, will manage service levels and response time back to consumers that will mimic the immediacy of machines! The term "B to C" has been on the cards for a long time, but now this term is being revolutionised and placed on steroids with the advent of “cognitive first” strategies in this new economically competitive landscape. MIP agrees with the statement that “all companies are becoming technology companies”.    

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