Our Omnichannel capability ensures seamless interactions for your customer across all channels- be it through a physical store, mobile app or web, WhatsApp chat, an email or a call centre. All key role players have a single and complete view of current and historical customer interactions, enabling a superior customer experience and preventing customers from having to re-explain or repeatedly provide information during the sales or servicing process. When customers switch between channels, they receive a consistent experience and can pick up where they left off.