CALL CENTRE

Keep Your Finger on the Pulse

Stay in touch with your customers using the MiDigitalStack’s Call Centre Module. Drive consistent and desired company/staff behaviour by using pre-configured templates based on your unique requirements and standards. The system will allow you to log and attach any call to any relevant policy, customer, or data element in the system - such as previous customer business process interactions. Call Centre templates can be used to expose “Frequently Asked Questions” (FAQs) on any front-end device to any consumer that is enriched with context-specific to that consumer.